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Product Information
Payment Information
Shipping Information
Contacting Us
Policies and Company Information
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What
size mattress do I have? (Back to top) |
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The
dimensions and common names are as follows:
| Size |
Also known as |
Width (inches) |
Length (inches) |
| Twin |
Single |
39” |
75” |
| Full |
Double |
54” |
75” |
| Queen |
Queen |
60” |
80” |
| King |
Eastern King |
78” |
80” |
| California King |
Western King |
72” |
84” |
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Do
the beds include a bed frame to put my mattress on? (Back to top) |
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Other
than Headboard Only (HO) and Headboard Only with
Return Posts (HRP) beds, yes, all of the Wesley Allen
beds include a bed frame. For HO and HRP beds,
you will be given the option to add a frame to your
order when you go to your shopping cart, for an additional
cost. The frame is the Wesley Allen Millennium™ frame
system. Considered the strongest bed frames in the
industry, they are engineered using high gauge steel.
Carefully designed to ensure durability and strength,
each frame supplies different points of stress support
for maximum stability and mattress support (see image
of frame below):
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| • |
What is a Complete
Bed Sleeper (CBS)? (Back to top) |
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A
Complete Bed Sleeper (CBS) configuration is available
on some of the beds. This
is the bed you would want to choose if you plan on
using a trundle unit with the bed. The
CBS beds sit higher off of the ground (15" of
clearance) to fit the trundle unit underneath
when not in use. If you choose the CBS and would
also like to add a trundle, you will have the
option to add the Wesley Allen High Riser Pop-up
Trundle in the shopping cart. You must first
add the CBS bed to the cart in order to see that
option.
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Do you sell trundle
units for any of your beds? (Back to top) |
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Yes,
every Wesley Allen twin CBS
(Complete Bed Sleeper) style (some full size)
and all daybeds, have an available "High Riser" pop-up
trundle unit. The Wesley Allen sleeper beds have
a slatted frame and are drilled with 2 sets of holes
for flexibility of use. The lower set accommodates
a standard height mattress and a box spring. The frame
at this setting sits 8.5" from the ground with an 8.375" in
clearance. The higher setting is for use with a mattress
and no box spring and sits 16" high with a 15" clearance
which provides room for most trundle units. The trundle
unit itself is made to accommodate a twin-size (39" by
75") mattress and is not designed to align exactly
with the main bed area when popped-up.
For twin/full size beds, if a trundle unit is pictured
next to the product picture, it will be included automatically
(using the Buy As Pictured feature) otherwise, you will
need to "Customize" the bed to be a CBS and then add
the trundle unit using the link provided in the shopping
cart.
Contact us if you need
more info on trundle beds.
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Will
my bed finish look exactly like the pictures? (Back to top) |
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Due
to the unique nature of the Wesley Allen finishes and the individual
craftsmanship in applying the finish to each product,
some slight variances are
inherent and are NOT considered as a manufacturer's
defect.
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Are
the beds easy to assemble? (Back to top) |
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Yes,
the beds can be put together
with one person (two makes it go a little faster) and
common household tools. Wesley Allen will send
you the beds in two or three boxes, with plenty of
packing to protect the bed. You will need a knife or
razor to cut open the boxes and remove the packing materials. The beds will all come with detailed
instructions and all hardware necessary.
View step-by-step picture tutorial on assembling a bed
 Download factory instructions for Complete Beds (PDF)
Here are some
other handy tips on bed assembly:
1. Your Complete Bed will arrive
with a headboard, footboard, two side rails,
three supporting cross rails (larger size beds
only), and the hardware (nuts and bolts, etc).
2. Remove all of the parts of the
bed and spread them out into an open space with plenty
of room. Referring to the instructions, put the pieces
in the approximate position of where they will be
when the bed is complete.
3. Attach the side rails to the
headboard to help hold it up and give you freedom
to attach the cross rails (provided on the larger
beds). The cross rails bolt on the underside of the
side rails. You will want to tighten the bolts, but
leave some "play" in them to allow for
movement.
4. Now you can screw the footboard
to the ends of the side rails. You can tighten all
of the bolts now to solidify the bed. However, try
not to over tighten.
5. Place the box spring into the
frame -- it will fit nice and snug. When you place
the mattress on top, there should be a few inches
of clearance at the head and foot of the bed (between
the frame and mattress) to allow for your linens.
That's it!
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Can
you send me a finish sample? (Back to top) |
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No,
unfortunately we do not have
any finish samples to send. To get a better
view, click "View Available Finishes" on any product page and click on the thumbnail images to view enlarged
high-quality images.
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Does
FineIronBeds.com sell mattresses? (Back to top) |
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No,
we do not currently offer mattresses.
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Since
the beds are custom made, can I get my bed in larger
or smaller dimensions? (Back to top) |
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No, you
cannot custom-design the dimensions of your bed. The
beds are only available in the measurements shown.
The finish and style of each bed is customizable,
however.
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| • |
Instructions
say I should have a "HOF Assembly." Am
I missing it? (Back to top) |
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No,
those parts are not required unless you have a Headboard
w/Open Footboard style bed. These beds share instructions
with the Complete Beds, so there is often confusion
about parts missing.
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What
type of finish is used on the Wesley Allen Beds? (Back to top) |
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The Wesley
Allen Exclusive PowerBond™ finish is without a doubt, the most durable finish available
on any bed. Powder paint is specifically prepared for
your order and electrostatically applied by expert
colorists to meet or exceed our highest standards.
The bed is then baked in specialty ovens where extremely
high temperatures produce a PowerBond finish of superior
durability and richness.
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Do
Wesley Allen beds come with a warranty? (Back to top) |
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Yes. All
Wesley Allen beds carry a Limited Lifetime Warranty. They
build beds of the highest quality and stand behind
their work. You can rest assured knowing that your
Wesley Allen bed is guaranteed to remain beautiful
for years to come. View the Wesley Allen warranty online.
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Do
you carry beds that are not listed on your website? (Back to top) |
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Yes.
We are an authorized dealer of the full Wesley Allen and Amanda Sutton lines of beds
and accessories. If you are interested in a specific
model, and can't find it on our website Contact us and we
can quote you a discount price on any bed, daybed,
or accessory!
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Are
two-tone finishes available on your Wesley Allen beds? (Back to top) |
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Yes.
Almost all of the Wesley Allen beds are available in
two-tone finishes. These can be chosen by using the "Customize It" feature and selecting from the list of two-tone finishes.
    
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How should I
keep my iron furniture clean? (Back to top) |
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A mild detergent, like a dishsoap, and a soft cloth with warm water are all it takes to keep your iron furniture looking like new.
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Can I order an XL frame for my Twin bed? (Back to top) |
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Yes, XL twin frames are available for Twin Complete Beds (not Headboard Onlys). They are 82" long and are $50 to add to your order. If you would like to add this, please contact us for instructions.
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Is your website secure? (Back to top) |
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You can shop at FineIronBeds.com
online with confidence. We have partnered
with Authorize.Net, a leading payment gateway
since 1996, to offer safe and secure credit card
and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex
routing of sensitive customer information through
the credit card and electronic check processing
networks (see
an online payments diagram). The company
adheres to strict industry standards for payment
processing, including:
• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
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Industry leading encryption hardware and software methods and security protocols to protect customer information.
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Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy. FineIronBeds.com is registered with the Authorize.Net Verified Merchant Seal program.
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What forms of
payment do you accept? (Back to top) |
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Our state-of-the-art secure (SSL) web server accepts Visa, Mastercard and American Express.
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Do you charge
sales tax? (Back to top) |
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No,
we do not charge sales tax on any order!
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When is my credit
card charged? (Back to top) |
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In
order to prevent fraudulent charges we maintain a “pre-pay” policy.
Your card will be charged immediately after you confirm
your order.
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How will the
charge show up on my credit card? (Back to top) |
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Your
credit card statement will show the transaction under
the name "Just Fine," which is the
business name of FineIronBeds.com.
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What type
of shipping do you offer? (Back to top) |
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Truck-Freight Items:
On most of our beds and larger items, FineIronBeds.com
works with a select group of truck-freight providers
who ship directly from the manufacurer to you.
Most items are too heavy/large to ship via the
traditional delivery services (e.g. UPS, FedEx)
so they will be sent to you via "truck-freight." truck-freight
is different than standard UPS, FedEx or US Mail
in that it is sent via 18-wheeler or "semi-truck." Thus, if
you live on a street that cannot be reached by
a semi-truck, we do not recommend placing a furniture
order though us. However, in these cases
you may often arrange to pick up the shipment from
the shipping office in your local area.
Also, because these truck-freight shipments are curb-side
delivery, you will be responsible for moving
the boxes into your residence. Since some of the
products are heavy, please keep in mind that you
may need a couple of people to help move them into
your residence/room. It
is important that you inspect the package(s) at
the time of delivery and reject the shipment
if it is damaged (see below about damage).
Standard Ground Items:
Some shipments (such as bedding, some accessories
and smaller furniture) are small enough to ship
via UPS Ground or DHL Ground. We will provide you
with the appropriate tracking number(s) for these
items via email.
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Is shipping
really FREE? (Back to top) |
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Yes! Shipping
is always FREE within the continental
USA!
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When will
my order arrive? (Back to top) |
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Furniture
will generally arrive
within 3-6 weeks of ordering, unless otherwise
noted. However, occasionally orders will arrive
in as little as 10-14 days depending on the manufacturer's
production queue. Please note that someone will
need to be available to receive shipment, and
shipping an order to a location you do not occupy
(i.e. a house you are purchasing but do not yet
occupy) is not recommended. Also, deliveries
are scheduled during the week - delivery is generally
not available on weekend days.
Bedding orders usually arrive in 1-3 weeks via
Ground carriers.
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Will I
be notified before my shipment arrives? (Back to top) |
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If
your item ships truck-freight, just prior to
delivery the freight shipping company will contact
you via phone to set up a specific delivery time.
We do not recommend changing your phone number
or moving within the next 30 days or the shipping
company will not be able to contact you. Our
freight shipments are generally to the entrance
of your home or apartment building ("curb-side
delivery"). Please note that the product
will be delivered to your door but not brought
into your residence or assembled. You may need
an extra person to help bring the boxes into
your residence/room.
For smaller items that ship via Ground carriers
like bedding and some small accessories, your item
will ship via UPS or DHL, and you will not be called
prior to delivery. However, we will email you the
tracking information for these shipments.
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What happens
if I miss my delivery? (Back to top) |
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For
our truck-freight deliveries - the shipping company
will only attempt one delivery and it’s
generally difficult to reschedule another delivery
attempt. If you miss
a scheduled delivery attempt you may incur additional
costs by scheduling an additional delivery
attempt. Please note that someone will need to
be available to receive shipment, and shipping
an order to a location you do not occupy (i.e.
a house you have purchased but do not yet occupy)
is not recommended.
For Ground shipments, UPS or DHL will leave you
a note to reschedule the delivery. |
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What if
I live outside the continental USA, can you ship
to me? (Back to top) |
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We
currently only ship within the continental
USA with our FREE Shipping offer .
 A $125 shipping fee will be charged for all orders shipped to Canada.
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How well
are the products packed & protected during
shipping? (Back to top) |
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Wesley
Allen beds are packed with great care by an experienced
staff using standard approved methods and are
received by the freight carrier in excellent
condition. Here are some photos of a typical
bed's packing, upon arrival:
 
 
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What happens
if my item is damaged upon arrival? (Back to top) |
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Upon
delivery, if any of the boxes have any damage,
or if there is any reason for you to be at all
concerned about damage, please write "PRODUCT
DAMAGED" clearly on the sheet that the delivery
person asks you to sign. You
MUST carefully inspect the product upon receipt
and note any damage. If you receive a damaged
item contact us immediately
with your 4-digit order number.
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How can
I find out the shipping status of my order? (Back to top) |
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For
truck-freight shipments, you will need to check
with the shipment company to obtain updated information
while in transit. We provide you with the tracking
number (or PRO#) via email when your order ships,
along with their web address for tracking. All
of our truck-freight companies will contact via
phone to schedule a specific delivery time once
your order arrives in your area.
Tracking/Contact information for our main shipping
company:
Old Dominion Freight Line, Inc.
Tracking: http://www.odfl.com/trace
Phone: (800) 432-6335
For smaller items that ship via UPS Ground or DHL
Ground, you can track your packages online at www.UPS.com
or www.DHL.com. |
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| • |
How can
I contact FineIronBeds.com? (Back to top) |
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If
you have product questions or would like to contact
us about your order, please use our Contact
Page. We are absolutely
committed to customer satisfaction!
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Does FineIronBeds.com
have a showroom? (Back to top) |
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No,
we do not maintain a physical showroom or warehouse
(or any over-paid sales people). Instead, we
have built a "virtual showroom" where you can
custom-build your iron bed online. We pass the
savings along to you with our deep-discount pricing!
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What is
your return policy for furniture? (Back to top) |
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Since
all furniture is custom-made by the manufacturer, we
can only accept furniture returns if the product
is deemed to have a manufacturer's defect. Please
note that due to the individual craftsmanship
in applying the finish to each product, some
slight color variances are inherent and are not
considered as a manufacturer's defect. In the
unlikely event of a manufacturer's defect, please contact
us with your 4-digit order number for further
instructions.
In order to protect the merchandise on the return,
the item being returned must be wrapped in the
original or similar packaging. The product must
be properly packed with all vital points triple
wrapped to minimize damage while in transit. If
the item is received damaged due to improper packaging
by you, we will not be responsible for the damages
incurred in transit.
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What if
my furniture's finish looks different than I
expected? (Back to top) |
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Due
to the unique nature of the finishes and the
individual craftsmanship in hand-applying the
finish to each product, some
slight variances are inherent and are NOT considered
as a manufacturer's defect and are not returnable.
Also, keep in mind that your computer's monitor
settings may effect the way finish colors appear
on screen.
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What is
the FineIronBeds.com cancellation policy? (Back to top) |
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We
place your order very soon after you complete
the order process. Due to the speed at which
customers are charged and orders are processed, after
24 hours of placing your order, the order cannot
be cancelled.
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What is
the FineIronBeds.com privacy policy? (Back to top) |
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To
make a long story short, we do NOT share any
of your personal information with any other organization
or entity, ever. If you would like the
long version - visit our privacy
policy.
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Are you
a member of the Better Business Bureau (BBB)? (Back to top) |
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Yes,
we are a member in good standing of the Better
Business Bureau of the Southland, under our
company name of "Just Fine, Inc."
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